Cardoye 7-day Return Policy
Cardoye will allow the return of pre-owned vehicles purchased from our online only platform, and cancellation of the purchase, subject to the following terms and conditions of eligibility:
I. Time Period and Mileaqe Requirement:
• The vehicle must be returned within 7 days from the date of purchase, and must be driven fewer than 300 miles each additional mile will be charged $1.00 for each additional mile over the 300 miles allowed.
• The date of delivery counts as the 1st day of your 7 days, so (for example) a vehicle purchased on Saturdaybut delivered Monday at 12:00 PM the vehicle must be returned by close of regular business hours on Monday by 9:00 AM due to only accepting returns M-F 8:00 AM-5:00 pm. If your 7 days falls into the weekend or after hours make sure you contact a Cardoye Representative to schedule your return.
• The mileage will be determined per odometer statement at the time of sale.
Upon expiration of time limit or mileage limit (whichever occurs first), the option to return the vehicle terminates.
Return Requirements:
• Vehicles must be returned only to a Cardoye return location near you. Customer can elect to pay a fee of $2.50 per mile to have the vehicle picked up at customers requested location. This is addition to the $250.00 restocking fee. If customer chooses to exchange vehicle there will be no fees charged to pickup returned vehicle. All purchase and financing documents must accompany the vehicle upon return. Cardoye return location is 1240 Riggs St Kennett, Mo 63857.
• If the vehicle title is transferred to customer, the right to return the vehicle immediately terminates at that time.
• A $250 restocking fee must be paid by customer for a returned vehicle or a one time exchange of another Cardoye certified preowned vehicle with no fees.
3. Condition of Vehicle Required upon Return for Return Policy to Apply:
• All returned vehicles will be inspected for modifications, damage, and excess wear.
• No vehicle modification or accessories.
• No physical or mechanical damage, or excess wear.
• The returned vehicle cannot be subject to liens, security interests, or other encumbrances other than those arising from the Cardoye vehicle retail installment contract.
4. Trade-In and Negative Trade Equity:
• Customer must repay any negative equity arising from any trade-in vehicle, or finance that negative equity through the purchase of a different vehicle from Cardoye subject to financing approval. (Negative equity is the term for when the debt owed on a trade-in exceeds its value.)
• Customer will be responsible to compensate the dealership for the reasonable value of any maintenance, detailing, repairs or improvements performed on the trade-in by Cardoye, if returned to customer.
• Cardoye will return any trade-in of the customer except if the trade-in has been sold before the customer returns the purchased vehicle. If that occurs, the Cardoye has the right to pay to the customer the amount of the trade-in allowance instead of returning the trade-in.
5. Cooperation Required to Cancel Sale:
• Customer must cooperate to complete and sign all documents and forms as necessary to cancel the transaction (for example: Power of Attorney, Damage Disclosure statement, and any other as identified by Cardoye.)
• If requested, customer will sign a release and waiver of claims regarding the terms of the return of the vehicle
6. Refund Conditions and Timeframe:
• Upon the customer satisfying all terms and conditions related to the return of a vehicle, including but not limited to the physical return of the vehicle, Cardoye will have up to two (2) weeks to process the refund to the customer.
7. Cardoye’s Riqht to Refuse Program:
• If the customer does not comply with any terms and conditions of this policy, or other reasonable requests as contemplated by this policy, Cardoye has the right to refuse to accept return of the vehicle, or at its option Cardoye may choose to deduct the reasonable repair or maintenance expense from the customer refund, as Cardoye may determine in its sole discretion.
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